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Cancellation policy

As a consumer, you have a statutory right of withdrawal. According to Section 13 of the German Civil Code (BGB), a consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier receives the goods, or in the case of separate delivery of a single order of several goods, the last goods, or in the case of several partial shipments or pieces of goods , have or have taken possession of the last partial shipment or the last piece.

In order to exercise your right of withdrawal, you must contact us

Scheller Cosmetics GmbH
Hinterer Holzweg 36
73733 Esslingen a.N.

Mobile phone: +49/ (0)160 99400488
E-mail: hello@ecoelio.com

inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

A notice:
In accordance with Section 312 g Paragraph 2 of the German Civil Code (BGB), the right of withdrawal expires prematurely, unless the parties have agreed otherwise, for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery .

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

At:

Scheller Cosmetics GmbH
Hinterer Holzweg 36
73733 Esslingen a.N.

E-mail: hello@ecoelio.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Date

___________________________

Signature of the consumer(s)
(only for paper notification)

___________________________

(*) Delete what is not applicable.

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